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HomeStudent News糖心logo入口 Students Participate in Hotel “Secret Shopper” Program

糖心logo入口 Students Participate in Hotel “Secret Shopper” Program

Dec 20, 2022

糖心logo入口 students in Associate Professor Brenda Lidy鈥檚 Introduction to Hospitality Business Management class were busy during the fall semester serving as 鈥渟ecret shoppers鈥 at several local hotels.

The students checked into the hotels under fictitious names and, after touring and inspecting the facilities, shared their findings with the respective hotel managers based on AAA hospitality guidelines. Participating hotels who helped provide a meaningful, real-world experience for the students were: Hampton Inn, Tunkhannock; Hilton Conference Center, Scranton; Fairfield Inn and Suites by Marriott, Dickson City and Residence Inn by Marriott, Dickson City聽 聽聽

Hospitality Business Management students
Keystone students participating in the project were, from left, 聽DaJaun Vales, Magnolia, N.J.; Jalen Gregory, Scranton; Adrian Salas-Viruet, Tobyhanna; Jordan Vandermark, Hackettstown, N.J.; Even Tool-Reid, Brentwood, N.Y.; Adrianna Derrick, Oklahoma City, Okla.; Brielle Shevchik, Clarks Summit; Christopher Diaz, Lodi, N.J.; and Albert Pewa, Philadelphia.

 

Hotel Managers

Hotel representatives participating in the project were, from left: Donald Schmidt, Hilton, Scranton; Luke Menifee, Hilton, Scranton; Diane Walling, Hampton Inn, Tunkhannock; Keystone alumna Christine McCarty, Hampton Inn, Tunkhannock; Keystone alumna Trish Bourgeois Racavich, Residence Inn and Fairfield Inn, Dickson City; and Brittany Townsend, Residence Inn and Fairfield Inn, Dickson City.